Client Terms & Conditions

(Terms of Business / Client Care)

Last updated: February 2026

These terms set out the basis on which Deluxe Law Chambers Limited (trading as UK Spouse Visa Solicitors) provides legal services to you. Please read them carefully. By instructing us, you agree to these terms.

If anything is unclear, please ask us before giving us your instructions.

1. Our commitment to you

We will:

  • Treat you fairly, honestly, and with respect at all times
  • Keep you informed of progress on your matter
  • Explain clearly what we are doing and why
  • Tell you about any risks or concerns we identify
  • Respond to your calls and emails within 2 working days
  • Act in your best interests within the law

2. What we need from you

To provide you with the best service, we ask you to:

  • Give us accurate and complete information about your circumstances
  • Tell us promptly if your circumstances change
  • Provide documents and information when we ask for them
  • Respond to our communications in a timely way
  • Pay our fees in accordance with the agreed terms

Please be aware that if you provide us with incorrect or incomplete information, this may affect the outcome of your application. The Home Office may also take action if it believes incorrect information has been provided.

3. Our fees

We charge fixed fees for our immigration services. You will receive a written quote before we begin any work. Our fees typically range from £800 to £1,500 depending on the complexity of your case.

Our written quote will clearly set out:

  • The total fixed fee for our legal work
  • What is and is not included in that fee
  • The expected Home Office application fees (which are paid directly to the Home Office)
  • Any other disbursements (third-party costs) you may need to pay

Home Office fees are not included in our legal fees and are payable directly by you. These fees are set by the government and are subject to change.

4. Payment

We will ask for payment of our fees before we begin work on your matter. We accept payment by bank transfer. Payment plans may be available — please ask us if you need one.

If you are funding your case yourself, you will be responsible for paying our fees regardless of the outcome of your application.

5. Scope of our work

We will agree with you in writing exactly what work we will carry out (the ‘scope of work’). Any significant changes to the agreed scope will be discussed with you before any additional work is carried out and may affect the fee.

6. No guarantee of outcome

We will always work hard to present the strongest possible application on your behalf. However, immigration decisions are made by the Home Office and we cannot guarantee the outcome of any application or appeal. We will give you our honest assessment of your prospects.

7. Your duty of disclosure

You must tell us about anything that could be relevant to your application, including previous visa refusals, criminal convictions, periods of overstaying, or any other immigration history. Failing to disclose relevant information may affect your application and could constitute a criminal offence.

8. Confidentiality

Everything you tell us is treated in strict confidence. We will not share your information with anyone outside our firm without your permission, except where we are required to do so by law or our regulatory obligations (for example, to comply with anti-money laundering requirements).

9. How we communicate

We will mainly communicate with you by email and telephone. It is your responsibility to keep us informed of any change to your contact details. Please be aware that email is not always a fully secure method of communication.

10. Ending the relationship

You may end your instructions at any time by writing to us. We will tell you if we need to stop acting for you (for example, if a conflict of interest arises or if you ask us to do something that we consider to be improper). Please see our Refund and Cancellation Policy for details of what happens to your fees in these circumstances.

11. Complaints

If you have a complaint about our service, please refer to our Complaints Procedure which is published on our website and available on request.

12. Limitation of liability

Our liability to you for any loss arising from our legal services is limited to the amount covered by our professional indemnity insurance policy. We will not be liable for any indirect or consequential loss.

13. Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.